Frequently Asked Questions

Registration problems

1. I have lost my registration code. What should I do?
2. I would like to upgrade Advanced WMA Workshop. Will I have to register it again?
3. How fast do I get a full version of Advanced WMA Workshop after purchasing?

DRM

1. I've tried to convert WMA files legally purchased over the Internet. But when I start conversion an error appears: "Can't convert this file! This file is protected with DRM Technology". What does it mean?

Using Advanced WMA Workshop

1. I can't start batch processing; I only can convert files one by one. When I select more than one file, buttons for conversion are disabled. Am I doing anything wrong?
2. I added files to Batch Queue, changed Output folder options, but when batch process finished, I found all my files in a source folder or in some other place. Why did it happen?
3. I want to convert huge amount of files at once using Batch Queue, but I would prefer to keep a folder structure. How can I do it in Advanced WMA Workshop?
4. I want to sort out converted files into specified folders automatically using tag information. What should I do?
5. Is it true, that when I convert files of my mp3 collection to WMA format with high bit rate they will sound better?
6. What does lossless format mean and what's the difference between lossless and lossy formats?
7. In your software you use two types of quality settings for OGG Vorbis format. It's either "Quality" value or bit rate value. Can you describe differences between these settings and explain when I should use specific type of this setting?
8. I have a lot of WMA files with CD cover picture and lyrics in the tags. When I convert one of them to mp3 with your software, my picture and lyrics are completely lost in resulting mp3 file. But I know they are supported in ID3v2 tag!!! What am I doing wrong?
9. I have checked Delete source file after processing item by accident and pressed OK to start conversion. When processing finished I found that resulting audio file sounded too bad because of very low bit rate, but source file had already been deleted. Have I got any chance to restore my original file or is it lost forever?
10. I started batch conversion and when it was done I found that some tasks were red-colored and had error messages in Status column which I couldn't understand. These messages look like log-file strings. I still want to convert these files, what should I do?
11. I'm a registered user of Advanced WMA Workshop and I have an idea how to make your software more useful for me (and maybe for other users of your software as well). How can I discuss my suggestion with your software developers?

Registration problems

Q:I have lost my registration code. What should I do?
A: You are to e-mail at registration@litexmedia.com. You are to indicate your registration name, Order ID and your e-mail address.

Q: I would like to upgrade Advanced WMA Workshop. Will I have to register it again?
A: No, you don't have to register your copy of Advanced WMA Workshop again. All software upgrades are free for registered users.

Q: How fast do I get a full version of Advanced WMA Workshop after purchasing?
A: You will get your registration code immediately after registration process has finished. It will be sent to you by e-mail and what you are to do is just enter your registration code.

DRM

Using Advanced WMA Workshop

Q: I can't start batch processing; I only can convert files one by one. When I select more than one file, buttons for conversion are disabled. Am I doing anything wrong?
A: If you want to convert more than one file at once, you will have to use Batch Queue (the bottom part of program window). To add file(s) to Batch Queue, change current folder to the one with file(s) you need to add. After you have reached necessary folder, select file(s) you need and drag'n'drop them to Batch Queue, or press <Ctrl-Enter>.You can also change output format of selected tasks in batch using Format Selection drop-down menu. When all settings are set up, you can start batch process by pressing button on Batch Queue toolbar, by selecting Process all tasks item from context menu or by using [Batch | Process all tasks] menu command.
You can stop currently running batch processing by pressing button on Batch Queue toolbar, by selecting Stop batch process item from context menu or by using [Batch | Stop batch process] menu command.

Q: I added files to Batch Queue, changed Output folder options, but when batch process finished, I found all my files in a source folder or in some other place. Why did it happen?
A: You have to set Output Folder option before you add files into Batch Queue. Actually, you should do all set ups before adding files into Batch Queue.

Q: I want to convert huge amount of files at once using Batch Queue, but I would prefer to keep a folder structure. How can I do it in Advanced WMA Workshop?
A: If you want to keep a folder structure during conversion process, you should use Output filename template option. It can be found in [Menu | Options | General] dialog.
In the appropriate edit control you may enter items like {SOURCE_FILE}, {FOLDER_LEV1}, {FOLDER_LEV2} and etc. till {FOLDER_LEV10}. Then {SOURCE_FILE} will be replaced by the filename of original file (without path), {FOLDER_LEV1} by the subfolder of original file, {FOLDER_LEV2} by the subfolder's name of the second level and etc. till {FOLDER_LEV10}.

For example, you have WMA audio file with filename like:
C:\My Music\Pop\Elvis Presley\02-Fever.wma
You want to convert this file into MP3 and place it on disk D into folder MP3. You also want to preserve the rest part of path. In other words, the filename of output MP3 file will be like this:
D:\MP3\Pop\Elvis Presley\02-Fever.mp3
To achieve the goal in this example, you have to:

• determine Output folder as "D:\MP3"
• specify Output filename template as {FOLDER_LEV2}\{FOLDER_LEV1}\{SOURCE_FILE}

Then {SOURCE_FILE} is replaced by the filename of the original file (for our example, by "02-Fever"), {FOLDER_LEV1} by the subfolder of the original file (for our example, by "Elvis Presley") and {FOLDER_LEV2} by the subfolder's name of the second level (by "Pop").

Q: I want to sort out converted files into specified folders automatically using tag information. What should I do?
A: You are to use Output filename template option. It can be found in [Menu | Options | General] dialog. In the appropriate edit control you may enter items like {TITLE}, {ARTIST}, {ALBUM}, {YEAR}, {GENRE} and {TRACK}. These items determine the rule of forming output filename. Using a specified rule {TITLE} will be replaced by the title of song, {ARTIST} by the artist, {ALBUM} by the album's name, {YEAR} by the year of an album, {GENRE} by the genre of an album, {TRACK} by the track's number. All this information will be extracted from tag of appropriate file.

For example, you may specify template like this:
{ARTIST}\{ALBUM}\{TRACK} - {TITLE}
As a result, after conversion process finishes, you will get file with the path and name like:
C:\ ...\Elvis Presley\Elvis Is Back!\02-It's Now Or Never.mp3
Information about the artist, album, title and track number was extracted from tag info. If the appropriate field of tag is empty, in filename it will be replaced by "Unknown Artist", "Unknown Album", etc.

Q: Is it true, that when I convert files of my mp3 collection to WMA format with high bit rate they will sound better?
A: It's not true. Generally, all conversions to lossy format decrease sound quality in comparison with source audio file. These are two main reasons to make lossy-to-lossy conversion:
1) To make your audio files compatible with your player device, like a CD-player with mp3 disc support, mobile digital audio player etc.
2) To save your hard drive space, e.g. if you have big high-bitrate mp3 file collection you can convert your files to WMA files with lower bitrate. Sound quality loss won't be audible with proper settings and you will save a lot of hard drive space.
Actually, increasing sample rate in most cases only increases size of resulting file, but its quality is not affected.

Q: What does lossless format mean and what's the difference between lossless and lossy formats?
A: When you use lossless formats like WMA Lossless, Monkey's Audio (APE) or FLAC, there's no quality loss during conversion. If you compress WAV file with lossless codec and then decompress it, you will get WAV file completely identical to primary one. And if you compress WAV file with lossy codec (WMA, MP3, OGG etc.), compression rate will be greater, but audio content after compression will differ from original. The greater compression rate you choose the worse compressed audio sounds. But this loss of quality is almost not audible when you use high conversion bitrates with lossy codecs.

Q: In your software you use two types of quality settings for OGG Vorbis format. It's either "Quality" value or bit rate value. Can you describe differences between these settings and explain when I should use specific type of this setting?
A: This is a link on official OGG Vorbis General FAQ: http://www.vorbis.com/faq.psp#quality
with complete answer to this question.

Q: I have a lot of WMA files with CD cover picture and lyrics in the tags. When I convert one of them to mp3 with your software, my picture and lyrics are completely lost in resulting mp3 file. But I know they are supported in ID3v2 tag!!! What am I doing wrong?
A: Current version of Advanced WMA Workshop does not support transferring of extended tags from one format to another. But we plan to include support of extended tags in all supported formats in the nearest future. Look for news on our web-site.

Q: I have checked Delete source file after processing item by accident and pressed OK to start conversion. When processing finished I found that resulting audio file sounded too bad because of very low bit rate, but source file had already been deleted. Have I got any chance to restore my original file or is it lost forever?
A: You have Delete files to Recycle Bin in General section of Advanced WMA Workshop settings checked by default. So if you haven't changed this option, you can find your deleted original file in Recycle Bin on your computer.

Q: I started batch conversion and when it was done I found that some tasks were red-colored and had error messages in Status column which I couldn't understand. These messages look like log-file strings. I still want to convert these files, what should I do?
A: Start [Help | Send error report to developers] command from the main application menu to send the report. Please, describe in your e-mail under what circumstances the error message appeared. Program log file will be automatically inserted into e-mail message.

Q: I'm a registered user of Advanced WMA Workshop and I have an idea how to make your software more useful for me (and maybe for other users of your software as well). How can I discuss my suggestion with your software developers?
A: Just send e-mail to support@litexmedia.com and put "Advanced WMA Workshop" as subject. Your suggestion will be routed directly to lead developers of Advanced WMA Workshop project.

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